Refund Policy

Returns & Exchanges

Your satisfaction is important to us. Please review the information below before requesting a return or exchange.

Due to our international fulfillment structure, return shipments must be sent to our designated return address in Brazil.

Size Exchanges

If you need a different size:

• Customers are responsible for return shipping costs.
• Items must be unused, unworn, and in original condition.
• Original shipping fees, customs duties, and additional charges are non-refundable.

Once we receive and inspect the item, we will offer:

  • A replacement in the requested size, or

  • Store credit (if applicable).

Please contact our support team before sending any return. Unauthorized returns will not be accepted.

Refund Policy

Refunds are issued only for:

  • Defective items

  • Items damaged upon delivery

  • Incorrect items received

Requests must be submitted within 7 days of delivery and include clear photo or video evidence.

Refunds are not available for:

  • Incorrect size selection

  • Change of mind

  • Normal wear and tear

  • Shipping delays caused by carriers, customs, or seasonal demand